goldwind Privacy Policy

This page describes what we collect when you use goldwind and how we keep that data protected. We recognise that privacy matters to you, and we take data security seriously. Our policy outlines what personal information we gather, how we use it, who we share it with, and what rights you have to access, correct, or delete your data.

We at goldwind collect personal data for two primary reasons: to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations, and to provide you with reliable account management and payment processing. Our data handling practices reflect our commitment to transparency. We do not sell your information to marketing firms, and we do not use it to profile you for purposes unrelated to your account.

Our servers may sit outside your jurisdiction; however, we apply the same data-protection standards regardless of server location. If you have questions about how we handle your data, contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang during business hours. We respond to data-access requests within standard business-day windows.

What data we collect on goldwind

When you create an account on goldwind, we collect your email address, phone number, full name, date of birth, and national ID number. During the verification process, we request a government-issued ID photograph, a recent selfie, and proof of address (such as a utility bill or lease agreement). We store these documents securely and delete them once verification is complete, unless we are required by law to retain them longer.

We also collect transaction data—dates, times, amounts, and payment methods used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We record your gameplay activity on goldwind, including session start and end times, games played, amounts wagered, and outcomes. We do not collect camera or microphone data unless you explicitly permit it.

We use cookies and similar tracking technologies to remember your login preferences and to understand how you navigate our goldwind platform. You can disable cookies through your browser settings, but some goldwind features may not work properly without them.

How we use your data on goldwind

Regulatory compliance

We use your identity and transaction data to comply with AML and KYC laws on goldwind.

Account management

We process your data to authenticate your login, manage your balance, and handle deposit/withdrawal requests on goldwind.

Customer support

We access your account history and transaction records to assist you during support inquiries on goldwind.

Fraud detection

We analyse your account activity to detect suspicious patterns and protect goldwind from money laundering and fraud.

Platform improvement

We study anonymised gameplay data to improve goldwind game stability, user interface, and feature development.

We do not use your data to send you unsolicited marketing emails or SMS messages without your consent. During high-traffic periods—such as Liga 1 finals, Piala AFF tournaments, or holiday windows like Idul Fitri and Idul Adha—we may send service notifications to your registered email to keep you informed about platform status or payment processing delays.

Third-party data processors

We at goldwind work with external processors to handle certain functions. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction data directly from you; we provide them only with data necessary to process your deposit or withdrawal. We do not share your ID documents with payment partners unless absolutely necessary for fraud prevention.

We may also use external hosting providers and analytics services to operate goldwind. These vendors access your data only to provide us with technical infrastructure and anonymised usage statistics. They do not have permission to use your data for any other purpose.

How long we keep your data

We retain your account information for as long as your goldwind account remains active. If you close your account, we retain your data for a minimum of seven years to comply with AML/KYC record-keeping requirements in most jurisdictions. We may retain some data longer if required by applicable law.

You can request permanent deletion of your data after any legal retention period expires by contacting our support team. We will comply with deletion requests to the extent permitted by law. Some data may be retained in anonymised or aggregated form for platform analytics and fraud prevention.

Your rights and data access

We at goldwind recognise your right to access, correct, and delete your personal data. You can log into your goldwind account and update your email, phone number, or address at any time. To request a full data report or to request deletion, contact our support team with the phrase "data access request" in your subject line.

We respond to data-access requests within 15–30 business days, depending on the complexity of your request and the volume of requests we receive. If we cannot honour a deletion request due to legal retention obligations, we will explain the reason and the retention period.

You may also have the right to object to certain data processing, to request data portability, or to withdraw consent where applicable. These rights vary by jurisdiction. We honour all requests that comply with local law.

Security practices on goldwind

We use industry-standard encryption (HTTPS/TLS) to protect data transmitted between your device and our servers. We store sensitive data (passwords, ID numbers) in encrypted form. We limit access to your personal data to goldwind staff who need it to perform their jobs, and we require all staff to sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify vulnerabilities. However, we cannot guarantee absolute security. No online service is immune to breaches. If we discover a breach affecting your data, we will notify you via email within a reasonable timeframe and describe the measures we are taking to mitigate harm.

International data transfers

Our goldwind infrastructure may involve servers located outside Indonesia. When your data leaves your home jurisdiction, we ensure it is protected under contracts that impose the same security and privacy standards we maintain domestically. You acknowledge that international transfer of data is necessary to operate goldwind and that you accept this practice by using our platform.

Cookies and tracking technologies

We use cookies to store your login session, remember your preferences, and track which games you play on goldwind. These are mostly session cookies that expire when you close your browser. We also use analytics cookies to understand aggregate usage patterns; these are anonymised and do not identify you personally.

You can disable cookies through your browser settings. Disabling cookies may affect your goldwind experience—for example, you may be logged out after each session, or certain features may not display correctly. Third-party services like Google Analytics may place their own cookies; we do not control these, but you can opt out through their privacy policies.

Contact us about privacy

If you have questions about our goldwind privacy practices, want to request data access, or wish to file a complaint, contact our support team. We maintain offices in Jakarta and Surabaya with extended coverage for Bandung, Medan, and Semarang. We respond to privacy inquiries during standard business hours Monday through Friday in English.

Our privacy policy is effective as of 2026 and supersedes all prior policies. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or dashboard notice. Your continued use of goldwind after updates constitutes your acceptance of the revised policy.

We are committed to transparent data handling and responsive support. If we cannot resolve your privacy concern, you may escalate your complaint to your local data-protection authority or pursue legal action where applicable.